Reverse Logistics
End-to-end customer care solutions for the cellular consumer electronics industry
Repair, remanufacturing, parts harvesting, logistics, fulfillment and recycling are the core intricacies of our solutions. We facilitate end-to-end customer care solutions for the cellular consumer electronics industry.
Get StartedUnderstanding
the Problem
Managing product returns, repairs, and end-of-life disposal across diverse industries requires specialized infrastructure, certified processes, and trained technicians capable of handling everything from consumer electronics to complex equipment. Without comprehensive reverse logistics capabilities, businesses face compliance risks, revenue loss from mismanaged assets, extended customer wait times, and mounting pressure to meet environmental sustainability standards.
How We
Deliver Results
Quality One's ISO-certified and R2v3-certified Orlando facility transforms reverse logistics from a cost center into a strategic advantage. Our integrated approach combines advanced diagnostic capabilities, certified technician expertise, and sophisticated asset tracking to maximize recovery value across all product categories. Every returned item enters a precision-driven workflow optimized for speed, accuracy, and transparency - delivering measurable results in warranty management, refurbishment operations, parts harvesting, and compliant end-of-life processing for wireless devices, consumer electronics, and broader 3PL clients.
Core Capabilities
From initial device intake through final disposition, our certified processes handle repair, refurbishment, parts recovery, recycling, and secure data destruction - delivering comprehensive lifecycle management with precision and environmental responsibility.
Device Repair & Warranty Management
Certified technicians diagnose and repair devices to manufacturer specifications, minimizing downtime and maximizing first-time fix rates.
Refurbishment & Resale Preparation
We restore returned and open-box devices to like-new condition, creating secondary revenue streams through certified refurbishment programs.
Parts Harvesting & Asset Recovery
Strategic component recovery maximizes the residual value of devices beyond repair, creating value from otherwise written-off inventory.
Software Management & Provisioning
Advanced software capabilities ensure devices are properly configured, updated, and ready for deployment or resale.
Certified Recycling & Disposal Services
Environmental responsibility meets regulatory compliance through our R2v3-certified processes that safely extract valuable materials while ensuring proper disposal.
Secure Data Destruction Services
Protecting customer privacy and corporate data integrity through certified wiping procedures that meet industry and regulatory standards.
Returns Processing & Management
Streamlined returns intake and processing reduces customer friction while providing real-time visibility into return status and disposition.
Asset Reconciliation & Inventory Control
Real-time tracking and sophisticated reporting provide complete visibility into returned inventory status, location, and disposition.
Packaging Optimization & Sustainability
Strategic reuse and waste reduction initiatives lower operational costs while advancing corporate sustainability goals.
Logistics & Shipment Coordination
Integrated transportation management connects reverse logistics operations with forward supply chain networks for seamless operations.
Quality &
Certifications
Our market entry services are backed by comprehensive certifications
9001:2015
Quality management systems ensuring consistent delivery
14001:2015
Environmental management for sustainable operations
45001:2018
Occupational health and safety standards
Certified
Responsible electronics recycling
Certified
Women's Business Enterprise providing diversity advantages
Why Choose Quality One
We provide end-to-end support for your North American market entry — from carrier integration and device certification to logistics, account management, technical support, and reverse logistics — through a cost-effective, turnkey infrastructure.
Certified Infrastructure
Our 106,000+ square foot Orlando facility is purpose-built for reverse logistics with comprehensive ISO 9001, ISO 14001, ISO 45001, and R2v3 certifications ensuring environmental compliance and quality standards.
Complete Service Coverage
From initial return facilitation through final disposition, we manage every step including repair, refurbishment, parts harvesting, certified recycling, and secure data destruction - enabling end-to-end customer care solutions.
Proven U.S.-Based Operations
Strong, reliable operational processes with proven experience in U.S. return handling, combined with commitment to accuracy, efficiency, and service quality across all reverse logistics functions.
Proven Track Record
#1
Workplace recognition for 6 consecutive years
30+
Years Experience bringing new products to market
200+
Employees with local engineering expertise
500+
Devices launched successfully across all categories
Getting Started
Ready to optimize your reverse logistics operations with a certified, comprehensive solution? Contact Quality One to discuss how our ISO and R2v3-certified facilities can streamline your returns, repairs, refurbishment, and end-of-life device management for the cellular consumer electronics industry.
Explore What's Possible