After-Sales Support
Complete customer care and reverse logistics management
Complete customer care and reverse logistics management that extends the product lifecycle and maximizes value for carriers and device manufacturers. From call center support to end-of-life recycling, we handle the entire post-launch experience with precision and care.
Get StartedUnderstanding
the Problem
Device launches are only the first step - the real challenge lies in sustaining performance through ongoing support and lifecycle management. Manufacturers often struggle with handling high volumes of customer inquiries, coordinating warranty repairs, and processing returns without sacrificing quality. Adding to the complexity is the need for responsible, compliant electronic waste disposal. Without robust systems in place, these gaps can erode customer satisfaction and long-term brand loyalty.
How We
Deliver Results
Quality One delivers comprehensive after-sales support that transforms post-launch challenges into competitive advantages. Our integrated approach combines customer care, reverse logistics, and lifecycle management into a seamless operation that protects brand reputation and maximizes product value recovery.
Core Capabilities
We provide comprehensive customer care, reverse logistics, end-of-life management, and call center operations to support the entire product lifecycle while protecting brand reputation and customer satisfaction.
Customer Care & Support
Comprehensive support and assistance given before, during and after customers purchase a product, including technical support, troubleshooting, and warranty claims.
Reverse Logistics & Returns Management
Comprehensive returns processing including customer returns processing, warranty repair coordination, refurbishment, and restocking operations.
End-of-Life Management
Responsible disposal and recycling services that ensure compliance and maximize value recovery through EOL processing, asset recovery, and certified recycling.
Call Center Operations
Professional customer support with both Near Shore and Off-Shore capabilities. Scalable operations with flexible staffing to meet demand fluctuations.
Quality &
Certifications
Our market entry services are backed by comprehensive certifications
9001:2015
Quality management systems ensuring consistent delivery
14001:2015
Environmental management for sustainable operations
45001:2018
Occupational health and safety standards
Certified
Responsible electronics recycling
Certified
Women's Business Enterprise providing diversity advantages
Why Choose Quality One
We provide end-to-end support for your North American market entry — from carrier integration and device certification to logistics, account management, technical support, and reverse logistics — through a cost-effective, turnkey infrastructure.
360-Degree Support Model
Quality One offers a fully integrated after-sales ecosystem, covering customer care, warranty, returns, and end-of-life services so nothing falls through the cracks.
Proven Scale and Expertise
With hundreds of dedicated team members and years of experience in wireless device and carrier operations, we understand the nuanced challenges and solve them proactively.
Seamless Operational Experience
Our approach aligns call-center support, reverse logistics, and lifecycle management into one fluent, consistent system that protects brand reputation and maximizes product value recovery.
Proven Track Record
#1
Workplace recognition for 6 consecutive years
30+
Years Experience bringing new products to market
200+
Employees with local engineering expertise
500+
Devices launched successfully across all categories
Getting Started
Ready to enhance your after-sales operations with comprehensive support that protects your brand and maximizes product value? Contact Quality One today to discuss how our integrated after-sales solutions can transform your post-launch experience.
Contact our After-Sales Support team to learn more about our customer care, reverse logistics, and lifecycle management capabilities.
Explore What's Possible